The health and wellbeing of our guests, our housekeepers, service providers, contractors and local communities and us as owners continues to be our top priority as we welcome visitors back from across the UK.
Latest update: 5th September 2021
In line with government guidance, we reopened to guests on 12th April. We can accept individual families or parties complying with government guidelines information is available on the government website here.
We are taking every precaution to make sure our properties are safe for all our guests and 100% covid compliant. This includes disinfecting all touch surfaces and fogging all rooms in between guests. The additional cleaning and fogging has meant that our check in time is now 5pm and check out is now 9am.
The most commonly asked question we have received in relation to covid is our policy on cancelations. In the event that any of our guests are unable to take up their booking due to covid having booked before 5th September 2021 we will re-book or provide a full refund on production of proof of the covid related reason. We only take direct bookings so there will be no agencies to work through and no delays to your re-book or refund. From the 5th September 2021 on wards and as we all learn to live with covid 19 we ask that all guests look to their own travel insurance to make sure they are covered for covid as they would for any other medical or accident cover.
Our booking terms and conditions can be viewed Here
Welcoming guests back
To make sure we can welcome our guests back safely we’ve been working with our housekeeper, cleaners and other service providers to put rigorous cleaning and hygiene measures in place. We will of course be following all government guidelines at all times.
Recognising that the holiday experience will be a little different this year we are making every effort to ensure your time in the lake district remains a relaxing escape from the grind.
We are committed to the following three principles to keeping all our guests and staff healthy and happy during their time with us:
1. Following up-to-date guidance and limiting the spread of COVID-19
We’re communicating with all relevant persons and service providers to ensure that their policies and systems relating to health and hygiene meet the standards required.
If you experience symptoms of COVID-19 or have been in contact with anyone who’s showing symptoms, please follow government guidelines and isolate at home. No-one should travel under these circumstances.
During your stay, please adhere to the latest government guidelines to wash hands, cover your face and maintain social distancing.
2. Providing clear, transparent communication at all times:
We’ve updated all of our pre-arrival emails to guests, this now also includes a request for you to provide us with the names and contact details of all members of your parties in accordance with government guidelines. You will be provided with all relevant details, property-specific information and guidance on health and hygiene two week ahead of your stay. If you develop any COVID-19 symptoms during your stay please notify us immediately to allow us to protect housekeeping and other guests
3. Adhering to cleaning and hygiene standards
All our staff are fully trained and work in compliance with the latest covid-19 guidelines and will be wearing personal protective equipment when providing any services at our properties. There is robust two step cleaning process in all properties, which in tales a thorough deep clean, hand sanitising of high contact areas and fogging all rooms with approved BS EN 1276 product second.
To help maintain hygiene standards, anti-bacterial cleaning products will be provided for guests’ use while staying at the property in addition to the usual soaps and cleaning agents.
Normal check in times have been altered to 5pm and check out times are now 9am to allow for additional cleaning and fogging.
1. If your booking is effected by government guidance in respect of lockdown measures or other tier restrictions not covered by your insurance due to COVID-19 we will look to work with you to provide a mutually agreed alternate date for your holiday, subject to any increase or decrease in cost for the alternative dates.
2. You must ensure that the home address of all adult parties is included within the booking details.
3. Any changes to the restrictions imposed on you, or any of your group; or tier in which you or any of your group live, you must inform us as soon as possible and in any event within 48 hours of the restrictions or changes being made. Failure to do so will invalidate any refund being provided in accordance with paragraph 1 above.
This is a legally binding contract between the property owner, Sarah Probert and the holidaymaker. The property owner is also referred to as "we" and "us".
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".
The property referred to being Thornyfield, Crook, Cumbria, LA8 8LW, United Kingdom.
A booking deposit is payable within 7 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the breakage deposit, is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made in writing and addressed to:
Mrs Sarah Probert
In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Number of Guests
The maximum number of people entitled to stay at this property is pre defined and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.
Pets are allowed in the property subject to the property owner's agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Arrival and Departure Time
Every effort will be made to have the property available from 17:00 - 23:00 on the day of arrival. The property must be vacated by 09:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within 1 weeks of the departure.